Shipping-Policy

Last updated: 10/13/2026

At Tech Outpost, we offer both Pre-Built PCs and Custom-Built PCs. Please review the timelines below so you know exactly what to expect.

1. Order Processing Time

• Pre-Built PCs (Ready to Ship)

  • Pre-Built PCs are fully assembled, tested, and ready for immediate shipment.

    • Orders ship the next business day after payment confirmation, on available inventory

    • Orders placed on weekends or holidays ship the next business day

    • Tracking information is emailed once the order ships

• Custom-Built PCs (Built to Order)

  • Custom-Built PCs are assembled and tested specifically for each customer.

    • Build & testing time: 7–14 business days

    • Includes assembly, stress testing, and quality checks

    • Build times may vary during high-demand periods or based on component availability

    • You’ll receive an update when your PC enters production and when it ships

2. Shipping Method & Delivery Time

We ship using UPS, Roadie (a UPS company), FedEx, or USPS, depending on location and package size.

Typical delivery times after shipment:

• Domestic (U.S.): 3–7 business days

• Local pickup (if offered): scheduling instructions will be sent by email

Delivery times are estimates and not guaranteed.

3. Shipping Costs

• Shipping is complimentary on all orders, unless otherwise noted. Tech Outpost covers all delivery costs at checkout.

• Sales tax is collected where required by law

• Special shipping requests must be approved before ordering

4. Order Tracking

Once shipped, you’ll receive a tracking number by email.
Tracking updates may take up to 24 hours to appear.

5. Address Accuracy

Please ensure your shipping address is correct before submitting your order.
If a package is returned due to an incorrect address:

• Additional shipping charges may apply

• Delivery delays may occur

6. Shipping Insurance & Damage

All shipments are insured.

If your PC arrives damaged:

1. Take photos of the box and PC immediately

2. Contact us within 48 hours of delivery

3. Keep all original packaging until instructed

We will assist with repair, replacement, or claim filing as needed.

7. Signature Requirement

High-value orders may require a signature upon delivery for security.

8. Payment Plans & Shipping

For orders placed using a payment plan:

• Shipping occurs after approval and initial payment

• Orders may require additional verification before shipping

• Failure to maintain payments may impact warranty and support eligibility

9. International Shipping

At this time, we only ship within the United States.
(If you do ship internationally, I can add compliant language.)

10. Support

If you have questions about your order or shipping status, contact us:

• Support@tech-outpost.com
• Response time: 1-2 business days